Send a link instead of a phone number
The patient sees real availability, picks a slot and fills in their details. It lands in the diary without anyone at the practice typing it.
Scheduling
Day and week views, Google Calendar sync in both directions, booking links patients fill in on their own, and a reminder that goes out 24 hours before every appointment.
Patients book, confirm and move their own appointments. Reception handles the exceptions.
The patient sees real availability, picks a slot and fills in their details. It lands in the diary without anyone at the practice typing it.
Every booking goes out with links to manage it. A cancellation frees the slot straight away instead of showing up as a no-show at 3pm.
24 hours before the appointment, on whichever channel the patient prefers. Delivery is tracked, and anything that failed shows up on the home screen.
When clinic slips, patients later in the day can be told automatically. Better than having them arrive on time and sit for an hour.
Saya syncs both ways with Google Calendar, so the version on a clinician's phone and the version at the front desk are the same version.
What happens inside Saya, from the first click to the patient record.
Book in Saya and it appears in the connected calendar. Move it on your phone and the diary updates. No nightly export, no re-typing.
Switch between one clinician's day and the whole week. Moving an appointment is opening it and changing the slot.
Booking links are single-use and die after seven days. A link forwarded to a cousin in November can't create an appointment in March.
Someone booking for the first time creates their own record as part of the booking, checked against the file you might already have.
