Communications

Reach patients
on WhatsApp

WhatsApp, SMS and email sent from one place and logged in one place, with delivery status on every message.

Stop guessing whether the patient got it.

Sent, delivered or failed, recorded per message. Reception knows exactly who still needs a phone call.

Confirmations, reminders, forms and scripts go out over WhatsApp, which most South African patients read within minutes. Email takes days, if ever.

When WhatsApp reports a message undelivered, Saya rebuilds it as an SMS, sends it, and remembers that this patient is an SMS patient.

Every patient-facing send is recorded against the patient and the appointment, with the message body kept so you can see what they actually received.

Failed and undelivered messages collect in one feed with a reason in plain English. "This number isn't on WhatsApp" is useful. "63003" isn't.

Reminders, confirmations and form invitations send themselves. Everything else is two clicks from the patient record.

What happens inside Saya, from the first click to the patient record.

01
Three channels, one interface
WhatsApp, SMS and email are sent the same way and logged the same way, defaulting to whichever the patient prefers.
02
Status per message
Queued, sent, delivered, undelivered, failed. Status only moves forward, so a late callback can't downgrade something that already arrived.
03
Retry without retyping
Resend on a different channel straight from the log. The retry stays linked to the original so the trail holds together.
04
Templates for the routine stuff
Confirmations, reminders, follow-ups and intake invitations run off approved templates, so the wording doesn't drift between staff.